Shipping policy
Production times
Current turnaround times are always displayed in the banner at the top of our homepage and on each item’s page. Every item is made just for you, so production time is separate from shipping time. Your shipping time begins once your order has been made and shipped.
Weekends and US holidays do NOT count as production days. If you place your order on a Friday, Monday is the first business day, unless Monday is a US holiday. Please plan accordingly.
Holidays and busy seasons
Please allow plenty of extra time for both production and shipping during high volume times like the holidays. Carriers are often delayed during these times too, and those delays are out of our control.
Shipping rates and carriers
We ship with USPS and UPS. Shipping rates are calculated at checkout based on your order and location. [Free shipping on orders over $75]
Tracking your order
Once your order ships, you will receive an email with your tracking number so you can follow your package.
Shipping address
Please double check your shipping address before placing your order. We are not responsible for packages sent to an incorrect address entered at checkout. If you notice a mistake, contact us right away and we will do our best to fix it before your order ships.
Package protection (ShipTection)
We offer package insurance through ShipTection, which is automatically applied at checkout. If your package is lost, stolen, or damaged, you can file a claim through ShipTection. If you choose to remove this insurance, please understand that we are not responsible for replacing or refunding lost, stolen, or damaged packages.
Lost or missing packages
We are not responsible for lost or damaged packages once they leave our shop. If your package is lost, or shows as delivered and you have not received it, please:
- Check around your home, with neighbors, and with anyone else at your address.
- Reach out to your local post office (USPS) or UPS as soon as possible.
- If you kept ShipTection on your order, file a claim through ShipTection.
Custom and bulk orders
Custom and bulk orders may have different production times. We will confirm your timeline with you before your order is made.
Questions?
We are always happy to help! Reach out at customerservice@everraine.com or call or text 256-284-2252.