Refund policy
If something did not work out as you wished, please read the information below so we can help you!
Is my item eligible for return?
The following items are FINAL SALE and cannot be returned:
- Items that were discounted, bought with a coupon, or bought during a sale
- Seasonal items
- Personalized or custom items
- All jewelry, accessories, and cups
Full priced items are eligible for store credit only. We do not offer refunds to your original payment method.
Cancelled orders
Any and all cancelled orders are treated as a return and will only receive store credit.
How to return an item
- Make sure your item is eligible (see above).
- Email us at customerservice@everraine.com with your name and order number to start your return. We will reply with our return address and instructions.
- All items must have the tags still attached.
- Include a copy of your packing slip with your return. Returns without a packing slip will not be accepted.
- Ship your item back to us within 7 business days of delivery. Items must be postmarked by the 7th business day.
Please email us as soon as possible so you have plenty of time to ship your return. Returns postmarked after 7 business days will not be accepted. Your account will not be credited, and the item will not be shipped back to you.
Return shipping
Customers are responsible for the cost of return shipping. We highly recommend getting a tracking number when you ship your return. We are not responsible for returns that are lost, stolen, or damaged on the way back to us.
Processing your return
Please allow our team 48 to 72 business hours to process your return once it arrives at our shop. Returns are processed Monday through Friday. Once your return is processed, you will receive store credit [by email as a gift card code] to use on a future order.
Exchanges
We do not offer direct exchanges. Please return your eligible item for store credit and place a new order.
Damaged or incorrect items
If you received a damaged or incorrect item, or something is missing from your order, you must contact us within 48 hours of delivery. Please email us at customerservice@everraine.com with:
- Your name
- Your order number
- A picture of the damaged item, the incorrect item, or what is missing
We will reply with instructions on what to do next. We are so sorry for the inconvenience!
If you contact us about an issue more than 48 hours after delivery, it will be handled at the discretion of Ever Raine.
Questions?
We are always happy to help! Reach out at customerservice@everraine.com or call or text 256-284-2252.